FAQ

D.T. Solutions is a time sensitive courier/transport company which commenced operations in 1999. We are dedicated to providing a professional, flexible, efficient and cost effective transport solution to our customers when time is of the essence.

OUR CORE BUSINESS IS TIME SENSITIVE DIRECT POINT TO POINT PICKUPS AND DELIVERIES

1. Time Sensitive SDX Inter City (ONLY MAJOR CENTRES WITH AIRPORTS)
   Time critical with an absolute guarantee. Service with a difference. 7 days a week – 24 hours per day. Designed to cater for extremely urgent shipments that must arrive on the same day. Priority loadings on next available flight. Proof of delivery confirmed once completed. Delivery within 1½ hours of flight arrival, subject to flight availability.
2. Time Sensitive SDX Intra City (ONLY MAJOR CENTRES)
   An efficient speedy same-day door-to-door express within the same city. Collection is made from your desired collection address immediately on receipt of your request. A driver is dispatched and will deliver your item to its forwarded address as soon as possible within the same day and within the same city.
3. Time Sensitive SDX Drive-away Express
   An efficient speedy same day door-to-door drive-away express service. This service is for important parcels that need to be delivered to centres that do not have airports and for cargo too heavy or dangerous to fly. Collection is made from your desired collection address immediately on receipt of your request. A driver is dispatched and will drive to any destination in Africa to deliver your item to its forwarded address as soon as possible. Time is dependent on distances travelled.
4. On Board Courier (MAIN CENTRES ONLY)
   In situations where there are sensitive documents and should the client find it necessary, we will have a member of our team hand deliver your sensitive documents or parcel, ensuring personal delivery to its destination. This service is available for deliveries between main centres only.
5. Sun Rise Courier (ONLY MAJOR CENTRES WITH AIRPORTS)
   For time-sensitive shipments that should be delivered by the start of business the day after collection. Collection will be effected throughout the day for dispatch overnight by express air cargo. Delivery is performed on a door-to-door basis, and will be achieved between 07h00 and 09h00 the following business day.
6. Direct Part-load Road Freight
   A reliable service that represents excellent value for money, designed for the heavier, less time sensitive shipments from 500kg to 3000kg. Collection will be effected throughout the day; your goods will then be consolidated and dispatched by road freight. Delivery is performed on a door-to-door basis, and will be achieved within 48 hours, dependent on distance.
7. Direct Loads
   This extremely cost effective delivery service is reserved for very large shipments of 8 ton to 36 ton. Collection will be effected throughout the day; your goods will then be shipped directly to the client’s desired destination. Delivery is performed on a door-to-door basis, and will be achieved within 48 hours, dependent on distance.

The main centres that are serviced are:

1. JOHANNESBURG
2. PRETORIA
3. NELSPRUIT
4. PIETERSBURG
5. BLOEMFONTEIN
6. KIMBERLEY
7. DURBAN
8. PIETERMARITZBURG
9. RICHARDS BAY
10. EAST LONDON
11. PORT ELIZABETH
12. GEORGE
13. CAPE TOWN

Call 086 111 4617 for delivery times for regional destinations.

Yes, we are at your call and provide a genuine 24 hour, 7 days a week service all year round.

To place a collection, call 086 111 4617 or complete the collection form on our website.

The caller must have the following information on hand when booking a collection.

1. Account number or cash collections
2. Collection address (proper full physical address)
3. Contact person’s name and phone number
4. Time parcel will be ready for collection
5. Closing time
6. Number of shipments and their destinations
7. Mass and dimensions of each parcel
8. State whether insurance is required and if so what the value and contents are

Refer to our Contract for Carriage for conditions.

Collection cut off time is two hours from the time parcel(s) are ready for collection during working hours.
Kindly call 086 111 4617 for the different area cut off times.

This information helps speed up the driver’s collection process and helps the billing process.

This enables you to call D.T. Solutions back and make changes to your collection details.

Yes, however this needs to be arranged with us (086 111 4617) 24 hours before the collection is ready.

Try to place the collection at least 12 hours beforehand to ensure availability of the required vehicle.

No, this is because the dispatch note is a legal document and can only be completed by the sender.
It is important to remember to sign the dispatch note.

This is because the dispatch note is a legal document and may only be completed by the sender.
The onus for the correct delivery address and delivery lies with the sender.

Yes, we do offer an online order/collection system which is available to cash and account holders.

Yes, this can be arranged for you by calling 086 111 4617.

This ensures the safe transportation of your goods from origin to destination and avoids handling damage.

Any packaging required is the responsibility of the customer.

No, the driver does not have the necessary equipment to weigh and measure each package collected.

Yes, however customers need to contact 086 111 4617 to confirm the documentation required for this.

No. We do not have a licence to transport weapons.

No.

Account Name: D.T. Solutions cc
Bank: Nedbank Business
Branch Code: 164-826
Account: 1648178235

1. You need to contact 086 111 4617 with your collection details, including dimensions and mass.
2. We will also need to know the origin and destination for a precise quote.
3. Please ensure that you have the correct amount of money ready for the driver when he arrives.
4. We also accept crossed (NOT TRANSFERABLE) cheques, made out to: Doug Taylor Solutions cc

Yes, merely record the reference number and fax through the confirmation to 086 689 9460.

The payment needs to be verified with the bank before the driver is dispatched.